FAQ
What is the status of my order?
You will receive an email confirmation with your order details once your purchase is complete. A second email containing the tracking link will be sent to you when your package is shipped. You can also check your order status by logging into our website and going to my account.
Where do you ship from?
We ship our products directly from our warehouses in the US and China. The location of shipment depends on the availability of the item in stock and your shipping address
When will my package ship?
Please allow 3-5 business days for us to package and send your order to the shipping carrier. The tracking link will be provided once the carrier processes the package in their system. Kindly note that delays may occur during holidays
Where is the tracking link?
When your package has shipped, you will receive an email with your tracking link. Please note that it may take a couple of days for the tracking information to update in the shipping carrier's system.
What is the estimated shipping time?
United-States
-
Standard Shipping: 7 - 25 days
-
Express Shipping: 5 - 18 days
Canada
-
Standard Shipping: 10 - 25 days
-
Express Shipping: 7 - 20 days
Australia
-
Standard Shipping: 7 - 20 days
-
Express Shipping: 5 - 18 days
United Kingdom
-
Standard Shipping: 7 - 20 days
-
Express Shipping: 5 - 18 days
Other Countries
-
Please message us for an accurate estimated delivery time
We ship packages Monday through Friday. Please note that shipping times may be longer than expected due to customs procedures in your country. If your package exceeds the estimated shipping time, please send us an email so that we can investigate
Do you accept returns?
Yes, we do accept returns. Please contact us with your order number, email, and reason for return