Refund policy

30-Day Return Policy

We want you and your pup to be happy with your WOOFELITE purchase. If you're not completely satisfied, you may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be unused and in the same condition you received it, with its original packaging. Proof of purchase is also required.

To start a return, contact us at woofelite@gmail.com with your order number and reason for return. If your return is accepted, we'll provide instructions on how and where to send your item.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable. If your item arrived damaged, defective, or incorrect, please contact us so we can make it right.

Items returned without first requesting a return will not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item is damaged or defective, or you received the wrong item, contact us as soon as possible at woofelite@gmail.com so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Gift cards and final-sale items cannot be returned.

If you have questions about whether your item is eligible for a return, contact us before sending it back.

Exchanges

If you'd like a different color or length, the fastest option is to return your original item and place a new order once your return has been accepted.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, subject to applicable EU consumer laws.

Returned items must be in the same condition you received them, unused and in their original packaging. Proof of purchase is required.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Original shipping charges and return shipping costs are non-refundable.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at woofelite@gmail.com.