Shipping policy

Order Processing

Orders are typically processed within 1–3 business days. Once your order has shipped, you’ll receive a confirmation email with tracking information when available.

Shipping & Delivery

WOOFELITE currently ships to Canada and the United States. Orders may be shipped directly by WOOFELITE or through one of our fulfillment partners, depending on your location and inventory availability.

Shipping rates and available delivery options will be shown at checkout. Estimated delivery times may vary depending on your location, carrier, and fulfillment method.

Please note that delivery estimates are not guaranteed. Delays caused by carriers, weather, customs, or other circumstances outside of our control may occur.

Shipping Costs

Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.

Tracking

When tracking is available, you’ll receive tracking information by email once your order has shipped. Please allow some time for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Please make sure your shipping information is correct before placing your order. If you notice an error after ordering, contact us as soon as possible at woofelite@gmail.com.

We cannot guarantee that an address can be changed once an order has been processed or shipped.

Lost or Damaged Packages

If your order arrives damaged or you believe your package has been lost in transit, please contact us at woofelite@gmail.com with your order number so we can help investigate the issue.

Returns

For information about returns and refunds, please see our Refund Policy.